WELCOME TO

COMMUNICATION SKILLS BUSINESS

International corporate behavioural training, coaching and development interventions utilising interactive 'in the moment' experiential skills practice to inspire, develop, transform, enhance unique skillsets and maximise personal potential and confidence.

Everyone at CSB is dedicated to offering our clients the very best in behavioural training focussing on real-time practice in a safe, supportive setting, utilising interactive 'skills practice' and training models supported by business psychology in an easily recognisable, accessible and realistic environment leading to direct real-world application.

Our courses are tailored and applied to any level within your business, and we actively support and enable a transparent, collaborative, inclusive, innovative and purposeful development culture - one that contributes to both personal and organisational growth.

All our training is available online, in-person or a combination of both: ‘virtual’ implies something not entirely real… but the digital framework and hybrid working, which we must now embrace, is the new reality – and one that is full of opportunity…

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WHO WE ARE

We are a team of professional Trainers with over 30 yrs experience across many business sectors including advisory, financial services, health & safety, legal, energy, pharmaceuticals, retail and government bodies.

Our facilitators, corporate trainers and communication experts have backgrounds in both business and live performance, implementing practical and powerful communication techniques and skills practice to develop engaging, interactive modules which are effective and memorable. We are proud to have worked with a diverse range of clients who report that CSB provides high impact training that really works.

KEY COURSES

CSB's trainers have run numerous successful skills-based courses and workshops including:

Appraisal – Assertiveness – Breaking Bad News – Building Relationships – Coaching – Conflict Mediation – Difficult Conversations – 1-2-1 Executive Coaching – Personal Impact – Influencing – Interviewing – Leadership – Negotiation – Internal/External Presentation – Levels and Styles of Questioning and Listening – Sales – Stakeholder Management (internal/external) – Power of Storytelling – Talent Development

developing and facilitating graduate, first-line, middle and senior manager development programmes for the advisory, financial services, legal and other professional services sectors
coaching senior executives (incl C-Suite and board level) across a range of companies internationally
creating and delivering ongoing appraisal and development programmes
developing brand and commercial management, supported by a detailed knowledge of financial models, raising investment, negotiating contracts, delivering JV partnerships and start-ups
supporting the shaping and delivery of engaging, memorable and captivating presentations

Courses

Communication Skills Business has developed a range of modules and formats to ensure the most successful results across a whole range of industries. Our courses utilise the skills of professional Reactor Trainers, who bring specific skills and corporate knowledge, encouraging participants to experience the issues and the positive solutions in real time, allowing them to ’own’ the results leading to long-term improvements and personal development.

We use proactive engagement in a safe space supported by models including Transactional Analysis, GROW, Insights, Influencing, Push/Pull and others which are incorporated in an easy-to-understand way, giving the individual useful practical tools to support their communication skillset.

CSB has proved that its methodology is more cost, time and result efficient than standard ’chalk and talk’ programmes, and the exceptional feedback from both HR/Training departments and delegates has reinforced these results.

1-2-1 COACHING

Trust is the most important element for successful 1-2-1 coaching.

We are passionate about helping people access their fullest potential and boost their personal impact in a safe, friendly and supportive environment. Whilst there are useful models and tools to enhance and support confident communication, the focus is on the individual - building on your strengths and exploring new opportunities to expand your personal bandwith.

Having worked across a range of industries and sectors, we bring a broad knowledge and insight to many of the day-to-day interactions in the workplace including Difficult Conversations, Coaching, Delivering Bad News, Inspiring Others and Presenting With Confidence.

Most importantly, our coaching is about supporting personal growth…

‘I have thoroughly enjoyed our sessions and have gained so much understanding… thank you for making it a safe space for me to learn’ Dispute Resolutions Manager - Tax
'Particularly effective at challenging me but at the same time building my confidence.' Sr Council - Law
'Excellent in building confidence and for trying out certain conversations in a safe space… allowed me to understand what sorts of things work and what doesn't work for me.' Director – Professional Services
'One of the best I have seen in terms of participants engaging and really seeing how to explore the issue and keep the responsibility on the individual to find their way through the challenges and explore them deeply. Outstanding… by far and away the best I have seen doing this and it made such a difference to the group.' Partner – Law
'Allowed me to take a step back and see where I was going wrong when trying to have a difficult conversation.' Sr Manager – FS
'I found the session really challenging and pushed me in the right way… kept bringing the theory back to the practical which was great.' Director – Law

Benefits of Development Intervention

Tangible impact
We focus on delivering the goals of both the organisation and the individual
Tailored Training
Modules and formats of delivery are specifically designed to meet the needs of your industry
Personal improvement and development
We encourage participants to experience easily recognisable behaviours and create practical and positive solutions in real time leading to long-term personal improvement and development
High impact training
A track record of providing high-impact training that really works
Cost and time efficient
Our engaging and interactive training is more cost, time and result-efficient than standard 'chalk and talk' programmes
Boosts personal impact and confidence
1-2-1 coaching focusses on building trust and helping individuals access their fullest potential
Knowledge across numerous industries
Extensive experience across various sectors including advisory, legal, finance, health & safety, pharmaceuticals, energy, retail and government bodies. This broad knowledge and insight enables us to provide value in most day-to-day workplace interactions
Global exposure
Successful and relevant delivery in diverse cultural contexts including the UK, EU, US, India, UAE and Far East
Confidence building
Helping individuals analyse their own abilities leading to increased self-awareness and improved performance in challenging situations
Environmental consciousness
Utilising online training (Zoom/Microsoft Teams/Google Meet) alongside face2face allows more diverse, international groups to come together to experience personal and organisational growth and development whilst the world seeks a 'net zero' impact on the environment
Developing Effective Presentation Skills
Supporting individuals and organisations in creating impactful stakeholder presentations, speeches, investor pitches and strategy launches (see below)

Presentation Skills - What & How

Powerpoint, video, flip charts or multi-media - it is always challenging to create a presentation that engages and inspires further conversation and commitment.

CSB has worked with many companies and individuals on creating impactful and successful stake-holder presentations, speeches, investor pitches, strategy launches from townhalls to international conferences.

With over 25 years of experience working across numerous sectors including finance, construction, energy and legal, CSB brings a unique, specialised, bespoke resource - our what & how programme.

Everyone has different needs and experience and so does the audience receiving the information.

CSB works with you to ensure the what fulfils the overall aim of the presentation and the how supports you personally and builds your confidence.

what - the content in the presentation

Clear - Clean - Concise - Engaging - Structured - Powerful - Easy-to-understand

how - how the content is presented

Confidence - Inspiring - Engaging - Energised - Positive Mindset - Active Presence - Gravitas - Authority - Calm - Clarity - Pace - Power

Delivery

a powerful, compelling, effective, memorable and captivating message

Clients

Our UK trainers have global exposure including UK, Europe, America, India, UAE, and Far East working across a range of industries including legal, pharmaceutical, oil & gas, financial services, advisory, tax, consulting, service sectors and retail with numerous companies including:

A&O, Alliance Trust, American Express, Ashurst, Astellas (UK/EU/Asia), Barclays, BCLP, BP (Far East), Boehringer Ingelheim, BurnessPaull, Citigroup, Clyde & Co (UK/US), HM Coastguard, Diageo, EY (UK/India/UAE), Eversheds, Generalii (EU), Gowling, Halliburton, HBOS, Husqvarna (EU), Hydroscand (EU), Iron Mountain, Janssen, KPMG (UK/EU), Linklaters (UK/EU), LloydsTSB, Louis Vuitton (France), Maersk (UK/EU), Menzies, Merrill Lynch, Ministry of Defence, MTCnovo, Olswang, Pinsent Masons, PWC (UK/EU/US), Reed Smith (EU/US), Roche (EU), Royal London, Scottish Crown Office, Scottish Executive, Scottish Widows, Segen, Shell, Simmons & Simmons, Standard Life, Stephenson Harwood, Talisman Energy, UK Passport Service, University of Edinburgh Medical School.

Our results

We are proud that we have worked with a diverse range of clients who tell us that we provide high impact training that really works.
Here are some results from anonymised feedback from delegates and management.

92%

Would you recommend this form of training?

95%

Good use of training time & budget?

92%

Added value to your personal skills?

Practical, relevant and realistic examples?

Plans & Pricing

We – like you – are a results driven organisation.

Our first imperative is to understand your business goals and then focus the training needs to support them. We design bespoke sessions to support and enable the delegates to learn in a positive, interactive environment.

Every training programme we run is focussed on delivering your goals by utilising in-the-moment 'skills practice' and creating a supportive, engaging environment to share best commercial and personal practice that is accepted as being both professional and the most powerful.

We understand that training is an important investment and respect the need to make that support for your employees work.

Through our training we provide organisations with the platform they need to enable an open dialogue with their people ensuring enduring, effective communication internally and externally.

A tailor-made anonymous online and offline feedback model supports ongoing development of both your people and to assess the impact of our training.

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