Anonymised feedback from delegates / management
'exceeded my expectations'
'enjoyed the course immensely'
'content and presentation at just
the right level'
'gained confidence and analysed
my own ability'
'invaluable in taking up a new
'never seen such a happy and motivated group of managers'
'significant difference to customer care'
'puts concepts across in an easy to understand way'
'managers have commented on the strength at bringing characters to life'
'very interesting and realistic…
'handled extremely sensitive role-plays and training with a high level of professionalism'
'superb feedback from the officers'
'I gained a deeper understanding of the way I portray myself to others and how I can adapt my style to make the best of difficult situations'
'high level of added value'